A/B Testing

  • quantitative
  • research methods

A/B testing, also known as split testing or bucket testing, is a research method to gain statistical insight into user preferences. In an A/B test, you create two versions of a user interface and run a randomized test.

AARRR Pirate Metrics Framework

  • analytics
  • quantitative
  • research methods

The AARRR Pirate Metrics Framework is a popular way to measure the success of a user experience. The Pirate Metric acronym stands for Acquisition, Activation, Retention, Referral, and Revenue, and is dubbed the "pirate" framework for the similarity to a pirate's "arrr matey". Each of these metrics can help you track the progress of your user experience and determine whether or not it is successful.

Analytics

  • quantitative
  • research methods
  • remote
  • unmoderated

Analytics is a core quantitative tool that informs other UX research methods. Specifically UX or Experience Analytics. UX Analytics measures user activity with a focus on analyzing the user journey over marketing focused metrics.

Attitudinal Study

  • research methods
  • qualitative

Attitudinal research is a user-experience research method which is used to understand a participant's opinions, beliefs, feelings or thoughts around a subject often using surveys and focus groups.

Axial Coding Method

  • research methods
  • qualitative

Axial coding is a qualitative research technique for categorizing data collected from participants. Axial coding helps relate data together in categories, subcategories, and codes and is associated with grounded theory.

Behavioral Study

  • research methods
  • quantitative
  • qualitative

Behavioral studies observe what actions research participants take to accomplish tasks and meet their needs.

Card Sorting

  • moderated
  • research methods
  • remote
  • unmoderated
  • quantitative
  • qualitative

Card sorting is a user experience research technique used to help understand how users categorize information.

Concept Testing

  • remote
  • unmoderated
  • research methods

A concept test is a process that allows companies to evaluate the market for a new product. It is a process of determining if there is a market for a new product.

Diary Studies

  • qualitative
  • remote
  • unmoderated
  • research methods

A Diary Study is a qualitative research method where research participants track their own use, behaviors, and perspectives with a system in a log. Study participants self-report using either a paper or digital log over time.

Ethnography

  • research methods
  • qualitative

In user research, ethnography is a method of observing and studying users in their natural environment to gain insights into their behavior, attitudes, and needs. This involves immersing oneself in the user's context and observing how they interact with products, services, or systems.

Focus Group

  • moderated
  • qualitative
  • research methods

A focus group for user research is a group interview session that is conducted with a small number of participants who share common characteristics, such as demographics or experiences relevant to the research question.

Grounded Theory

  • qualitative
  • research methods

Grounded theory is a qualitative research method that aims to generate theories from collected qualitative data. It starts with the researcher's observations and develops into a theory that explains the phenomena under study. Grounded theory is particularly suited for exploring social processes, such as how people interact with each other and their environment.

Interpretative Phenomenological Analysis

  • qualitative
  • research methods

Interpretative phenomenological analysis (IPA) is a qualitative research method that is used to understand how people experience and make sense of their world in a given context and situation.

Journey Mapping

  • research methods

A user journey map is a diagram showing the visible and invisible steps a user goes through when trying to accomplish a goal with a specific service.

Mixed Methods Research

  • research methods
  • qualitative
  • quantitative

Mixed methods research is a research approach that combines both quantitative and qualitative research methods to gain a more comprehensive understanding of a research question or phenomenon.

Narrative Inquiry

  • qualitative
  • research methods

Narrative inquiry is a qualitative research methodology that seeks ways to understand and represent experiences through the stories that individuals live and tell. It provides researchers with rich data that would otherwise be difficult to obtain through other methods.

Participatory Design

  • qualitative
  • moderated
  • research methods

Participatory Design or co-design is a research method that actively involves all stakeholders in the design process, potentially in every stage. This approach is used to ensure that the result meets their needs and is usable. It has become increasingly popular in recent years as designers recognize the importance of involving end-users (current, potential or future) in the innovation process.

Persona

  • qualitative
  • research methods
  • reporting ux

A Persona is a general representation of one type of user or target user for a system. They should contain relevant characteristics, tasks they need to perform, and goals or needs they are trying to meet. Personas help keep the design and development process user-centered by

Qualitative Research

  • unmoderated
  • remote
  • moderated
  • research methods
  • qualitative

Qualitative research is a type of research that aims to gather and analyze non-numerical data in order to gain an understanding of individuals' social reality, including understanding their attitudes, beliefs, and motivations.

Quantitative Research

  • analytics
  • analysis
  • quantitative
  • research methods
  • unmoderated

Quantitative research focuses on how people behave and what actions they take through the gathering and analysis of data.

System Usability Scale

  • research methods
  • quantitative
  • usability

The System Usability Scale (SUS) is a widely-used tool in the field of user experience (UX) design that helps measure the subjective assessment of usability in a system.

Tree Testing

  • remote
  • research methods
  • moderated
  • unmoderated
  • quantitative
  • qualitative

Tree testing is an important usability technique that all user researchers should be familiar with. By creating a task list, site map, and recruiting test participants, you can conduct your own tree test and make necessary changes to improve the findability of topics on your website.

Usability Testing

  • moderated
  • qualitative
  • remote
  • research methods

Usability testing is a key method and one of the most important tools in UX. Usability testing evaluates a product, service, or tool with people that are representative of real users. Usability test facilitators directly observe people using a system to complete tasks.

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